FAQ
Frequently asked questions.
If you still have further questions, please don't hesitate to contact us.
Products
Are these products suitable for all kids' hair types?
Yes, our Little Kids Haircare Range is created to accommodate a variety of hair types, whether your child has curly, straight, wavy, or coily hair.
We understand that kids have diverse hair needs, and our products are here to cater to them.
Are Little Lane products safe for kids' sensitive skin?
Absolutely. Our products are formulated with care and consideration for kids' delicate skin.
We avoid harsh chemicals and additives that could cause irritation, making our haircare range suitable for even the most sensitive scalps.
Are Little Lane products vegan and cruelty free?
Absolutely! All our products are 100% Vegan.
None of our products are tested on animals.
What age are the products suitable for?
We generally recommend our products for children aged 2 and up. For those under 2, their scalps are more sensitive, so we recommend performing a patch test first.
Are your curly hair products suitable for the Curly Girl Method?
Yes, our curly haircare products are aligned with the Curly Girl Method. They are formulated without sulfates, silicones, and parabens, making them a great choice for maintaining healthy, curly hair.
If you have specific questions or need further recommendations, our customer service team is here to help!
Orders
Can I change or cancel my order?
Yes, you can change or cancel your order. Please contact our customer service team as soon as possible. If your order hasn't been processed yet, we'll be happy to make the changes or cancel it for you. Once the order has been processed or shipped, we may not be able to accommodate changes or cancellations, but we'll do our best to assist you.
How do I use promo code?
To use a promo code, simply follow these steps:
- Add the items you wish to purchase to your cart.
- Proceed to checkout.
- In the checkout process, you'll see a field labeled "Promo Code" or "Discount Code."
- Enter your promo code in this field and click "Apply."
- Your discount will be applied to your order, and you'll see the updated total.
If you encounter any issues, feel free to contact our customer service team for assistance.
I have placed an order and didn't receive confirmation email?
If you haven't received a confirmation email after placing your order, please follow these steps:
- Check Your Spam/Junk Folder: Sometimes confirmation emails can end up there.
- Verify Your Email Address: Ensure that the email address you provided during checkout is correct.
- Wait a Few Minutes: Occasionally, there may be a delay in receiving the confirmation email.
If you still haven't received your confirmation email, please contact our customer service team with your order details. We'll be happy to assist you in confirming your order.
Returns
How do I return an item?
If you need to return an item, please follow these steps:
- Contact Customer Service: Reach out to our customer service team to initiate the return process. Provide your order number and the reason for the return.
- Receive Return Instructions: Our team will provide you with detailed return instructions, including the return address and any necessary return authorization.
- Prepare Your Package: Safely package the item(s) you wish to return, including all original packaging and materials.
- Ship the Item: Send the package to the return address provided. We recommend using a trackable shipping method to ensure the package arrives safely.
- Receive Refund/Exchange: Once we receive and inspect the returned item, we will process your refund or exchange as per our return policy.
Do you accept refunds?
At Little Lane, we prioritise your satisfaction with our products. If you are unsatisfied with your purchase, please email us at hello@littlelanehaircare.com within 14 days of receiving your order for resolution.
For returns, we recommend contacting us to initiate the process. Please ship the products using a registered postal service at your expense. You assume the risk for lost or damaged items during transit, so we advise using a secure delivery method and obtaining insurance. Upon receiving the returned items, we'll process your refund.
In the rare event of receiving a broken, damaged, or incorrect item, email us at hello@littlelanehaircare.com within 7 days of receipt with a photograph of the product. We'll promptly arrange for a replacement item.
Shipping
Can I track my parcel online?
Yes, you can track your parcel online! Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your parcel.
Simply click on the tracking link or enter the tracking number on the carrier's website to get real-time updates on your shipment's status.
If you have any questions or need assistance with tracking your order, feel free to contact our customer service team.
How long does delivery take?
Orders are dispatched from Cairns, Australia within 2 days of placement, Monday through Friday via Australia Post.Â
Please note that global supply chain challenges may cause longer shipping times than usual.
Delivery times vary, with 1-7 business days for major cities and 6-10 business days for regional areas. Actual delivery times depend on the selected shipping method.
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